At a glance
- Your browser is already a phone. The dial pad is built into Filantis.
- You need two extensions — yours, and one colleague’s.
- Calls between extensions are free and never leave Filantis, so nothing else has to be set up.
- On your own? Dial *97 to reach your voicemail — a one-person test.
- Outside numbers come next, once you connect a carrier.
On this page:
1What you need
Two computers
Each with a microphone and speakers — a laptop is fine, a headset is better.
Two people with extensions
You already have one. Add a colleague with Assign a phone number and a sign-in.
A current browser
Chrome, Edge or Firefox, opened at your workspace address.
Your own extension was created with the workspace — the Finish setting up page told you which, and it is on Phone & Extensions → Extensions. If you have not added anyone else yet, do that first: Add your staff and departments.
2Open the dial pad
- Sign in to Filantis and click the phone icon in the top bar. The dial pad opens as a small panel you can drag out of the way.
- Watch the line at the top of the pad. It reads Starting…, then Ready to dial with a green dot.
- When your browser asks to use the microphone, click Allow — without it nobody can hear you.
Ready to dial means your browser has signed in to your extension as a device of its own. It rings alongside any desk phone or app on the same extension.
3Call a colleague
- Ask your colleague to sign in on their computer and open their dial pad too.
- On yours, type their extension — on the pad’s keys or your keyboard.
- Click the green Call button. You hear ringing; their pad shows who is calling.
- When they accept, talk. The red button ends the call for both of you.
The dot beside each person on Extensions tells you whether a call will reach them before you dial:
- No device signed in
- Available
- Away
- On a call or busy
- Do Not Disturb
4Answer a call
When someone calls your extension, the dial pad shows the caller with two buttons: green to Accept, red to Reject. Keep the pad open in a Filantis tab while you are expecting calls.
101
Youdial 104 and press Call104
Priya’s pad rings“101” with Accept and RejectThe same extension can ring a desk phone and the mobile app at the same moment; answering on one stops the others. On sizes with video — Medium and Large — the camera button on the pad turns video on for the next call.
5Test on your own
Nobody else in the office yet? You can still prove the system works.
Dial *97
Your voicemail answers and asks for your PIN. If you hear the voice, your microphone, speakers and extension all work.
Use a second browser
Add a test employee with an extension and a sign-in, sign in as them in a private window, and call between the two.
Testing with two windows on one computer will echo — both are using the same microphone and speakers. Wear a headset or mute one side.
6If it does not ring
| What you see | Why | What to do |
|---|---|---|
| The status never reaches Ready to dial | The browser could not sign in to your extension | Reload the page; then check your extension is listed on the Extensions page |
| The call starts, but they cannot hear you | The browser was not allowed to use the microphone | Click the padlock in the address bar, allow the microphone and call again |
| It rings, but nobody picks up | Your colleague has no device signed in — a grey dot beside their extension | Ask them to sign in and open their dial pad, then call again |
| You go straight to voicemail | They are on a call, on Do Not Disturb, or did not answer within the ring time | Normal behaviour — leave a message, or try when their dot is green |
| Connected, but one side hears nothing | The wrong microphone or speaker is selected on that computer | Check the sound settings of the computer and the browser tab |
| An outside number will not connect | No carrier is connected yet | Add a SIP trunk — the next section |
7Calling outside numbers
Everything so far stayed inside Filantis. To call a mobile, a landline or a customer — and to be called by them — your workspace needs a SIP trunk: the connection to a phone carrier.
The free Mini size connects one trunk; every paid size connects as many as you need. Connect your carrier (SIP trunk) walks through it.
8Questions
Do I need to buy desk phones?
No. The browser dial pad is a complete phone. Add desk phones, or the Android and Windows apps that come with every paid size, when you want something that rings with the browser closed — see Set up desk phones and Install the mobile app.
Does a call between extensions cost anything?
No. It never reaches a carrier, so it is free on every size — between desks or between cities.
Will it ring if the browser tab is closed?
No — the dial pad is a device only while Filantis is open in your browser. With no device signed in, callers go to your forwarding rules and voicemail. For a phone that always rings, add a desk phone or the app.
How many calls can we make at once?
Your size sets it: 4 on Mini, 8 on Small, 16 on Medium, 24 on Large.
What is my voicemail PIN?
The 4-digit PIN set on your extension. An admin sets it with the pencil on your row of the Extensions page — see Voicemail and greetings.
From sign-up to a ringing phone in minutes
No engineer, no handset order, no waiting on a carrier. Your first call happens in the browser you signed up in — and the same extension later rings a desk phone, a mobile and a Windows PC.
- Nothing to installThe dial pad is in the top bar.
- Free insideExtension-to-extension calls cost nothing.
- Any carrierBring your own SIP trunk when ready.
What to do next
Connect the outside world with Connect your carrier (SIP trunk), give callers a front door with Build a call menu (IVR), and check what your size includes in Plans, upgrades and your bill.
Still stuck?
Write to support@filantis.com with your workspace name and what you were trying to do.