The platform
Every part of the business, in one place
A phone system, a CRM, a set of books, a staff register and the modules your industry needs — built as one product rather than bolted together. Where a feature belongs to a paid plan, the card says so. You should never find that out from an error message.
01 · Phone system
Where a call goes, and who it finds
The part of a business people judge in the first ten seconds: a caller reaches the right person quickly, and nobody in the office has to think about how.
Call menus (IVR)
Multi-level menus in your own recorded voice. Each key routes wherever you send it — a person, a department, another menu, a mailbox or a mobile.
- Menus inside menus, as deep as you need
- Different menus for office hours and holidays
- Record prompts in the browser or upload them
Forwarding & transfer rules
Per-person rules for what happens when a call is not answered, the line is busy, or the person has set themselves away.
- A rule per status, and a default for the rest
- Rules that only apply during set hours
- Set from a desk phone with a star code
Departments & ring groups
Group people by what they do and choose how a call rings them — everybody at once, in turn, or whoever has been free longest.
- Sales, Support, Front Desk, Kitchen
- Each group with its own rules
- Voicemail for the group, not just a person
Operator panel
One screen for whoever answers the main number: every call in progress, who is free, and transfer, park or pick up without touching a handset.
- Live calls as they happen
- Transfer in one click
- Parked calls visible to everyone
Paging & intercom
Speak through a set of handsets at once — a kitchen, a whole floor, or one colleague's speaker — without anybody having to answer.
- Zones you define, dialled like an extension
- Two-way intercom to a single desk
- People on Do Not Disturb are left out
Call parking
Put a call in a numbered slot and announce it, so whoever it is for picks it up from any phone in the building.
- Slots you name and size
- Picked up from any extension
- Comes back to you if nobody collects it
Voicemail
A mailbox per person and per department, with the message-waiting lamp on the desk phone, in the browser and as a badge in the app.
- Your own greeting, recorded or uploaded
- Play messages in the browser or the app
- Read on one device, read on all
Office hours & holidays
Say when you are open once, and every menu, rule and group follows it — including the days you are shut for reasons a calendar cannot guess.
- Different hours per day
- Named holidays that repeat
- A different destination out of hours
Call recording
Record calls and play them back from the call log — for training, for disputes, and for the industries where somebody will eventually ask.
- Indexed against the call it belongs to
- Played in the browser
- Kept on your own hardware on the owned editions
02 · Phones & apps
Three places one extension rings
A desk phone, a browser tab and a mobile handset are the same extension with the same number and rules — not three accounts to keep in step.
Mobile app (Android)
An administrator shows a QR code, the phone scans it, and that person's office extension rings on it. No password typed, no SIP settings copied.
- Calls over TLS, with the audio encrypted
- Colleagues, presence, voicemail and video
- Lost phone? Revoke it and it stops ringing
Browser dialpad
Make and take calls from the admin interface itself — for people who do not want a handset, and anybody working from somewhere else today.
- Nothing to install
- Transfer, hold and park like a desk phone
- The same extension as everything else
Desk phones & provisioning
Any handset that speaks SIP — Yealink, Grandstream, Fanvil, Snom, Cisco and most others. Every device gets its own credential.
- Keep the phones you already own
- Lamp keys, transfer and pickup work
- Provisioning settings in the interface
Video calls & meeting rooms
One-to-one video between colleagues, and meeting rooms several people join at once — in the browser and the app.
- Turn video on mid-call
- Named rooms with their own numbers
- No second product, no second login
Presence & busy lamps
A dot beside every colleague that tells the truth: registered or not, ringing, on a call, away with a message, or back at two.
- Set status from the app, browser or a star code
- Desk-phone lamp keys light for the same states
- Status messages colleagues can read
03 · Contacts & CRM
Everyone you do business with, in one book
Customers, suppliers, guests and diners are contacts — filed once, grouped by what they are to you, and used by every other part of the system.
Shared contact book
A searchable address book for the whole company, callable in one click and usable as the audience for a message or a campaign.
- Customers, Vendors and Guests groups built in
- Your own groups for anything else
- Staff phones can upload their contacts
Statement of account
Every invoice, receipt and credit note for one customer, with the running balance — as a page, a PDF, or an email in one click.
- Who owes you, and how overdue
- Opening balance and period filters
- Sent from your own mail account
CRM sync
Already using a CRM? Point Filantis at it and keep contacts in step, so a sales team does not keep two address books.
- Several CRM products supported
- Contacts kept in step
- Set up once, in the interface
Import, export & cloud backup
Bring the list you have in a spreadsheet, take it out again whenever you like, and keep a copy of the contact book in cloud storage.
- CSV import
- Export any group
- Backup to your own cloud account
Autodialer campaigns
Reminders, notices and follow-ups called out from a contact group, an uploaded list or your own database — answered calls handed to a person or a message.
- Contacts, CSV or a database as the source
- You set how many calls run at once, and when
- Every attempt lands in the call reports
Book-direct page
A public booking page for your rooms, so guests reserve with you rather than through a commission — and arrive already filed as contacts.
- Live availability
- Deposit by card or payment link
- Lands on the front desk as a booking
04 · Accounting & invoicing
Books an accountant will actually accept
Real double-entry accounting underneath, and plain screens on top: raise the invoice, record the payment, and the ledger, tax reports and profit & loss are already done.
Invoices, proformas & credit notes
Numbered tax invoices in series you control, proformas for quotes and advances, and credit notes that reverse properly instead of editing history.
- PDF and email in one click
- Issued documents never silently rewritten
- Pay against an invoice, in part or in full
Sales tax & tax regimes
Your country's tax loaded when you sign up. In the US: the sales tax rates you set for your state, US date format and a January financial year.
- Country packs for the US, UK, Ireland, UAE and more
- Tax rates, currency, dates and financial year
- Round-off rules per country
Ledger, vouchers & day book
A chart of accounts, payment, receipt, journal and contra vouchers that check themselves, and a day book you can filter by kind.
- Every entry balances or is refused
- Ledger account pages with drill-down
- Reverse an entry, never delete it
Financial reports
Profit and loss, receivables and payables ageing, tax summaries and inventory consumption — for any period, as a page or a PDF.
- Financial year and quarters handled for you
- Who owes you, and whom you owe
- Business dashboard for owners
05 · Purchases & stock
What you buy, what you hold, what it cost
Supplier bills post to stock or to expense as they should, and every sale or kitchen ticket takes its goods out at cost — so the margin you see is the margin you made.
Purchases & supplier bills
Record what suppliers bill you, attach the scan, pay it in full or in part, and raise debit notes for what goes back.
- Input tax credit decided per bill
- Vendor payments with their own receipt
- What you owe each supplier, at a glance
Products, groups & types
One catalogue for everything you sell and buy — goods, services, rooms and dishes — with tax rates, units and packs.
- Buy by the box, use by the piece
- Groups and types you can rename
- Tax and price on the item, once
Perpetual stock
Stock levels that move with every purchase, sale, transfer and wastage entry — across as many stores as you keep.
- Opening balances and transfers
- Stock counts
- Wastage recorded, not guessed
Recipes & food cost
Give a dish its recipe and every kitchen ticket takes the ingredients out of stock and books the cost of sale.
- Cost per plate, live
- Consumption reports by period
- Works across outlets
06 · Staff & HR
Your team — who is in, what they can open, what they are paid
Add somebody once and they have a login, an extension, a mailbox and a place in the attendance register. Remove them and it is all taken back the same way.
Staff directory
Every person with their department, designation, photo, extension and devices — and your own word for them: Staff, Team, Associates or Colleagues.
- One screen per person
- Departments and office zones
- Duties such as waiter, rider or room attendant
Attendance & biometric readers
Punches straight from the reader on the wall — ZKTeco, eSSL, Hikvision, Suprema and ten more makes — or imported from a file.
- Push or pull, over your network
- Day sheet, monthly register and summary
- Per-person PDF for the financial year
Payroll
Salaries with components and increments, payments recorded against the month they are for, and wages posted to the books.
- Monthly, daily, hourly and piece rates
- Quarter-wise register: paid and pending
- Payslip payments in the ledger
Roles & permissions
Staff see their own work; the accounts, settings and reports stay with the people you allow — granted person by person.
- A grant grid for exceptions
- Password change signs out every session
- Activity log of who changed what
Cashier tills & handover
Each cashier opens a till, takes payments into it and closes it with a count — or hands the drawer to the next shift in one step.
- Expected vs counted cash
- Manager can open a till for someone
- Close and sign out together
07 · Payments
Get paid the way your customers want to pay
Money goes straight into your own account. Filantis records what arrived, raises the receipt and posts it — it never marks a bill paid on a guess.
Payment gateways
17 providers ready to switch on — Stripe, PayPal, Square, Adyen, Authorize.Net, Helcim and more — into your own merchant account.
- Payment links on any invoice
- Bank-transfer details printed for you
- Credentials stored sealed
Card machines
Pick the bill, pick the machine, press Charge. Square, Stripe Terminal, SumUp, Verifone, Ingenico and PAX are supported, and a manual slip always works.
- Balance checked before the card
- One open charge per bill — no double charge
- Approval code filed against the bill
08 · Industry modules
Hotels and restaurants, built in rather than bolted on
Choose your type of business and the module appears in the menu with your own words — Hotel, Resort, Guest House, Restaurant, Café. Both run on the same contacts, accounts and phone system as everything above.
Hotel management
Front desk, room board, bookings, check-in with ID, folio and invoice, tariffs, housekeeping tasks and wake-up calls on the room phones.
- Sixteen standard room types to start from
- Restaurant bills charged to the room
- Guests filed as contacts automatically
Restaurant & bar
Outlets and tables, dine-in, takeaway, delivery and room service on one orders screen, kitchen tickets and display, split bills and day close.
- Menu with modifiers and availability
- Kitchen stations and live display
- Alone, or beside the hotel
Want the detail? Each module has its own page, with every screen explained.
09 · Numbers & messaging
Your numbers, your carrier, your messages
Filantis resells no minutes and takes no cut of your call spend. What leaves the building goes out over connections you chose and can change.
SIP trunks & numbers
Connect any standard SIP carrier and keep your numbers. Each number rings wherever you want, and outbound calls follow rules you write.
- Several carriers at once on higher plans
- Every incoming number routed independently
- STIR/SHAKEN signing where carriers need it
SMS
Send one message or a campaign to a contact group, through your own SMS provider and your own number.
- Templates you approve before use
- Send to a contact, a group or a list
- Replies come back to your business
Printers & fax
Send and receive fax without a fax line, keep every fax in an inbox you can open and email, and add office printers by make and model.
- Incoming faxes routed by number
- Send a document from the browser
- Print by email from the cloud
10 · Reports & screens
What happened, while it is still worth knowing
A business you manage on impressions is a business that finds out about last Tuesday next month. These are the screens that stop that.
Business dashboard
Owners see revenue, money received, who owes you, rooms in house, staff present and calls today. Staff see only their own day.
- Cards only for what you run
- Each card opens its page
- Fast enough to leave open
Call reports
Every call in detail: who called, who answered, how long, and whether it was answered at all. Filter it, chart it and take it away.
- By person, department, number or date
- Missed and abandoned calls counted properly
- Recordings playable from the same row
TV display boards
A screen on the wall built from 31 widgets — calls waiting, who is free, rooms, today's takings, who owes you — refreshed live.
- Drag widgets onto a board, no code
- A private link and password per screen
- Several boards for different teams
Activity & system logs
Who signed in, who changed what, and when. The question after something goes wrong is always the same one, and it should have an answer.
- Sign-ins and sign-outs
- Changes to people and settings
- Searchable, with the person named
11 · Connectors
Joined to the software you already run
Configured in the interface and tested before they are saved — so nobody types the same name into two systems.
Service connectors
CRM, WhatsApp, Twilio, AWS, Google Cloud, an external MySQL database, FTP and your mail server — each with a test button that really calls the service.
- Credentials stored sealed
- Used by the autodialer, SMS and prompts
- Your accounts, your bills, your region
Cloud voice & storage
Text-to-speech prompts in a voice you did not have to record, and storage that is not your disk.
- Prompts generated from typed text
- Contact-book backup to your bucket
- Nothing sent anywhere you did not connect
REST API
Programmatic access to your own data, for the reports only your business wants and the systems that should be told about a call.
- Your workspace's data only
- Token authenticated
- JSON over HTTPS
12 · Everything else
The rest of what is in the box
Ordinary features nobody should charge extra for. All of them are in every plan.
See it working on your own business
Start on the free plan with the phone system and contacts, then switch on accounting, staff and your industry module when you are ready. Nothing to install.
A free plan, not a trial 7 days to change your mind on a first payment Cancel any time, no notice period