Filantis
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Phone systemIVR, ring groups, app, recording HotelsRoom phones, wake-up, front desk RestaurantsOrder line, kitchen, POS OfficesIVR, recording, attendance, payroll AccountingInvoices, tax, ledger, payments SIP softphoneWindows, any provider, $29 once PricingPhone system size + industry pack SupportWrite to us - you get a ticket number DocsGuides for every screen BlogIdeas, how-tos and product news All featuresEverything in one list Why FilantisHow we are different Get the appWindows and Android Ways to run itCloud, office server or appliance Dedicated serverYour own cloud server, quoted DevelopersCustom reports, integrations, plugins
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Support

How can we help?

One desk for everything — something not working, a question before you buy, an invoice or a call back. Write once, get a ticket number by email, and a person replies.

Write to us Browse the guides
  • Ticket number in your inbox
  • Answered by a person
  • Reply by email to follow up

Start here

What is it about?

Pick one and the form opens ready for it — the right people see it first.

Something is not workingCalls, phones, the app or a screen Urgent — it is downNo calls in or out right now Before buyingPlans, modules, a dedicated server Invoice or paymentA bill, a payment or a refund Call me backLeave a number, we ring you Something elseIdeas, partnerships, anything

Answer it yourself

Popular guides

Step-by-step, with pictures — often faster than waiting for a reply.

Create your workspace Choose your type of business and country Add your staff and departments Make your first call Plans, upgrades and your bill Extensions and numbering
All documentation Sign in to your workspace See the prices

Send a message

Tell us what is happening

The more you can say about what you were doing and what you saw, the more likely the first reply solves it.

  1. You send this formTakes about a minute.
  2. A ticket number arrives by emailStraight away — check spam if it does not.
  3. A person repliesAnswer that email to add anything; it stays on one ticket.
Already a customer? Write from the address on your account, or name your workspace — it puts the message straight on your record.

Prefer email? support@filantis.com reaches the same desk.
What it is about
How to reach you

We use what you write here to answer you and nothing else — see the privacy statement.

Good to know

Before you write

The confirmation email has not arrived

Give it a few minutes, then look in the spam or promotions folder. If it is still not there, check the address you typed and send the form again — or write to support@filantis.com.

How do I add something to my ticket?

Reply to any email we sent you. The ticket number in the subject line, such as [FST-000123], puts your message back on the same conversation.

Do I need to be a customer to write?

No. Anyone can ask — before buying, while trying the free plan, or long after.

Our phones are completely down

Choose Urgent — it is down and add a phone number so we can call you. Say which numbers or extensions are affected and when it started.

What helps you solve it faster?

Your workspace name, the extension or phone number involved, the time it happened and the exact message on screen. One problem per message keeps each ticket clear.

Nothing broken - just looking?

A free workspace needs no card and no call. Try Filantis on your own phones, and write to us only when you want to.

Create my workspace Compare the plans

A free plan, not a trial 7 days to change your mind on a first payment Cancel any time, no notice period